Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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KR60
Level 7

The Roku in my living room won't work if I watch my Roku in my bedroom the same day

If I watch on my Roku in my bedroom in the morning, and then try to use my Roku in the living room the same night I get a message saying I can't because there are too many users on my device. There is only one user - moi. 

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3 REPLIES 3\
atc98092
Community Streaming Expert

Re: The Roku in my living room won't work if I watch my Roku in my bedroom the same day

Some channels restrict how many simultaneous streams are permitted. What channel are you getting this message on?

Are you stopping the stream on the first player, or just turning the TV off? You must stop the stream yourself, turning the TV off doesn't stop it.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee, just another user.
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KR60
Level 7

Re: The Roku in my living room won't work if I watch my Roku in my bedroom the same day

Thanks. I am getting the message on Netflix. Ok, I will make sure I stop the streaming , not just turn the tv off. Hope I know how to do that ..... not just pause it ..... but turn the stream off..... I will experiment. 

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makaiguy
Community Streaming Expert

Re: The Roku in my living room won't work if I watch my Roku in my bedroom the same day


@KR60 wrote:

Thanks. I am getting the message on Netflix. Ok, I will make sure I stop the streaming , not just turn the tv off. Hope I know how to do that ..... not just pause it ..... but turn the stream off..... I will experiment. 


Just make it a habit to return to the Roku home page when done viewing.  And as protection against those times when you forget, you can turn on Bandwidth saver in the Settings > Network menu.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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