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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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KR60
Level 7
‎12-18-2020 04:55 PM

The Roku in my living room won't work if I watch my Roku in my bedroom the same day

If I watch on my Roku in my bedroom in the morning, and then try to use my Roku in the living room the same night I get a message saying I can't because there are too many users on my device. There is only one user - moi. 

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3 Replies
atc98092
Level 21
‎12-18-2020 05:07 PM

Re: The Roku in my living room won't work if I watch my Roku in my bedroom the same day

Some channels restrict how many simultaneous streams are permitted. What channel are you getting this message on?

Are you stopping the stream on the first player, or just turning the TV off? You must stop the stream yourself, turning the TV off doesn't stop it.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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KR60
Level 7
‎12-19-2020 11:15 AM

Re: The Roku in my living room won't work if I watch my Roku in my bedroom the same day

Thanks. I am getting the message on Netflix. Ok, I will make sure I stop the streaming , not just turn the tv off. Hope I know how to do that ..... not just pause it ..... but turn the stream off..... I will experiment. 

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makaiguy
Level 19
a month ago

Re: The Roku in my living room won't work if I watch my Roku in my bedroom the same day

@KR60 wrote:

Thanks. I am getting the message on Netflix. Ok, I will make sure I stop the streaming , not just turn the tv off. Hope I know how to do that ..... not just pause it ..... but turn the stream off..... I will experiment. 

Just make it a habit to return to the Roku home page when done viewing.  And as protection against those times when you forget, you can turn on Bandwidth saver in the Settings > Network menu.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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