Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Re: The Roku Channel Freezes After Ads on Movies

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Exactly what did you do to turn off the Ad Blocking??? 

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Paul9
Channel Surfer

Re: The Roku Channel Freezes After Ads on Movies

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In my case, I have an eero router and have the eero Secure+ plan. This plan provides add blocking. To turn add blocking off, launch the eero app. At the bottom of the app is a Discover menu choice. Select the Discover button and you will see an option to turn on/off the eero Secure+ options, one of which is Add Blocking.

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pw6
Newbie

Roku Channel screen freezes during commercials

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I enjoy watching the Roku Channel everyday. I have a Roku streaming bar on one TV and a Roku Ultra on the other TV. For the past 3 months, when I watch the Roku Channel, the screen freezes during commercials. You can still hear the audio of other commercials and TV shows, but the initial commercial's screen remains frozen. I have updated both Roku devices, but this has not resolved the problem. What the heck is going on?

VG2
Newbie

Re: The Roku Channel Freezes After Ads on Movies

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There was no ad blocking option in my Privacy-Advertising in Settings

blueknight
Newbie

Re: The Roku Channel Freezes After Ads on Movies

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What is an eero mesh network ?

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