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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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raelynworld
Level 7
‎03-29-2021 07:51 AM

The ROKU keeps on freezing!!

If you not watching any TV on a ROKU or your being idle in whatever app your on. Then, your ROKU starts freeze and then it reboots/restarts when it's froze more like crashing. And, I have experienced that a lot of times and I don't know how to fix it. Is there like any way to resolve this issue?

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atc98092
Community Streaming Expert
‎03-29-2021 10:08 AM

Re: The ROKU keeps on freezing!!

You need to be more specific. What model Roku are you using? If it is a Stick, it is connected directly to the TV or do you have an HDMI extension cable? Is the Roku being powered by a USB port on the TV, or are you using the power cube it came with? There are many variables that can offer some clues to the problem.

Dan

Roku Community Streaming Expert

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