Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Vm99
Level 7

Telstra TV Unit

Apologies if this has been posted- did search a bit before the new thread.
I have a Roku Ultra (actually 2now) provided by Telstra Tv in Aus. I’m plugging the Roku to a HDMI switch ->Soundbar-> Projector. Also have a Google Chromecast and an old Apple TV connected in the same setup (Via the HDMI switch) - both work fine.
However the Roku (both) provided by Telstra looses picture every couple of mins ( don’t loose sound). Don’t encounter this when I connect directly to the TV via. HDMI port.
Any ideas pls
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6 Replies

Re: Roku Ultra (?)- provided by Telstra TV

Try using a different cable. Try the Roku in a different port. The problem obviously is between the Roku and the TV when it's connected to the switch.
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Vm99
Level 7

Re: Roku Ultra (?)- provided by Telstra TV

Thanks

Tried different ports and cables but no joy.
The other devices worked on the alternative ports with the cables.
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Community Manager
Community Manager

Re: Roku Ultra (?)- provided by Telstra TV

Thanks for the note here. 

You'll want to follow up with Telstra support directly for any issues you may encounter using one of their Telstra Roku-powered devices. They'll be able to assist you further and provide additional support. 

As a sidenote, running a device through multiple layers of connections, including any HDMI splitter isn't typically recommended. If plugging the device directly into the soundbar, or the TV/projector is successful, this may help identify which component of your connection setup is introducing the issue. 

Thanks,
Tanner
Tanner D.
Roku Community Manager
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Vm99
Level 7

Re: Roku Ultra (?)- provided by Telstra TV

Thanks Tanner.

Yes did try through Telstra and they sent me a new Roku box

Tried to isolate the issue by connecting to a TV and seems to work. But I was encouraged to go down the HDMI splitter path as my Chromecast and (old soon to be thrown) Apple TV work like magic through the splitter.

From your note - I infer there is no Roku recommended splitter ( indeed when connecting through splitter is not recommended Smiley Sad )
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Community Manager
Community Manager

Re: Roku Ultra (?)- provided by Telstra TV

Yes, that's correct. As these are third-party devices, we don't have a way of ensuring functionality and therefore don't recommend their usage. You could always try a different brand/model than what you are currently using, but results may vary and we can't guarantee functionality. 

Thanks,
Tanner
Tanner D.
Roku Community Manager
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BarryMaync
Level 7

Roku Ultra provided by Telstra TV

I picked up roku ultra today at Walmart. No 4K or hdr tv but so far very impressed with the speed compared to my roku 2 xs


Sent from my iPhone using Tapatalk Pro
https://www.nacdd1305.org/
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