Apologies if this has been posted- did search a bit before the new thread. I have a Roku Ultra (actually 2now) provided by Telstra Tv in Aus. I’m plugging the Roku to a HDMI switch ->Soundbar-> Projector. Also have a Google Chromecast and an old Apple TV connected in the same setup (Via the HDMI switch) - both work fine. However the Roku (both) provided by Telstra looses picture every couple of mins ( don’t loose sound). Don’t encounter this when I connect directly to the TV via. HDMI port. Any ideas pls
You'll want to follow up with Telstra support directly for any issues you may encounter using one of their Telstra Roku-powered devices. They'll be able to assist you further and provide additional support.
As a sidenote, running a device through multiple layers of connections, including any HDMI splitter isn't typically recommended. If plugging the device directly into the soundbar, or the TV/projector is successful, this may help identify which component of your connection setup is introducing the issue.
Yes did try through Telstra and they sent me a new Roku box
Tried to isolate the issue by connecting to a TV and seems to work. But I was encouraged to go down the HDMI splitter path as my Chromecast and (old soon to be thrown) Apple TV work like magic through the splitter.
From your note - I infer there is no Roku recommended splitter ( indeed when connecting through splitter is not recommended )
Yes, that's correct. As these are third-party devices, we don't have a way of ensuring functionality and therefore don't recommend their usage. You could always try a different brand/model than what you are currently using, but results may vary and we can't guarantee functionality.