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Swatson5103
Level 7
‎06-16-2020 12:02 PM

Taking forever to load a show, internet with other devices are not having the same issue

The past few days, my Roku has been having issues with loading/streaming shows, and staying connected to my internet. No other device has problems with our internet, like Roku is having. Is there an update or something that I need to do? It isn’t that old of a device, I’ve only had it for less than 3 years 

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makaiguy
Community Streaming Expert
‎06-16-2020 02:42 PM

Re: Taking forever to load a show, internet with other devices are not having the same issue

Settings > System > System update will show you when your Roku was last updated.
Settings > System > About will show you your Roku software version.

I've never had a slowdown like you describe but I HAVE had my download speed go to zero even though all my other devices had no problems.  Here's what has worked for me to recover.  It's a mixed bag as to whether it helped others - I guess this means there can be several different causes of the symptoms.

1) Restart your router, even though other devices connect to it without problems.

2) Restart your Roku via Settings > System > System restart.

3) Set up your network again via System > Network > Set up connection

 

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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