Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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jbalicki
Level 7

TV turning on and off and is very dim

When watching a show the tv flickered twice and then went completely black. It is now turning itself on and off and we have no control over it. And when it does turn on for a second it is very dim and is only showing the start up screen. We’ve unplugged it, changed outlets, and reset it and nothing is working. 

#help #off #screen

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makaiguy
Community Streaming Expert

Re: TV turning on and off and is very dim

Assuming this is a Roku TV, i.e a set with Roku capability built in...

Roku doesn't manufacture "Roku TV" sets, it only supplies the Roku operating system.   This sounds like a hardware issue that needs to be referred to the manufacturer of the set.    

Roku TV Manufacturer Support Contacts: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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