Yesterday, my family turned on our Samsung TV and our Streaming Stick+, but the TV displayed "No Signal."
We've tried all of the HDMI ports on the TV, and other devices work fine on those same ports, but still the same error.
We've tried a factory reset. Nothing. I've gone through all of my TV's settings and found nothing. Even completely unlinked it from my account. (Getting desperate.)
Thinking the device had died I bought a new one on my way home. Opened the package. Plugged everything in. Nothing. No signal.
Took the original one and plugged it into an old monitor we have in another room. Worked just fine. Relinked it and set it up. Manually set it to 1080p, per a recommendation on a community post. Plugged it back into our TV, and "No Signal."
I am seeing other's with the same issue, but no solutions, except one user went out and bought a new 4k TV. That would be nice, but it isn't an option for me right now.
Was there a Roku software update that is possibly playing havoc with the two devices talking? Am I missing something?
Yes, I've done every trouble shooting step imaginable, tried it on several different tvs. And it's not just the roku stick my roku 3 stopped working as well the same day the software update was put out. I spoke to a tech advisor a few days back on the chat on here and was asked to do the same things you suggested. I got No where. Told i needed to go buy another stick because mine" might have a faulty part" and since it's not under warranty it's MY problem and how they regret that I'm having this issue. I regret wasting my money on a hunk of junk to be honest.
And yes the light on my roku stick is lit up. It powers on but no signal is all I get. The chat girl "jessie" said she'd talk to her team and get back to me by email and I've still heard nothing from ANYONE!
@Hopetibbetts25 Thanks for the extra details here. Please send me a private message with your TV's make and model number. I'll follow up directly to gather any additional information that our team may need while investigating your report.
I'm having the same issue. Model 3800x worked fine until it didn't. I've tried multiple different HDMI ports, different TV's and tried USB vs traditional power connection. I still get the same "no signal" I've tried resetting, unplugging and all that. My roku remote works flawlessly with my other roku devices so I'm sure its not the issue. please help!
@nursemarge Thanks for reaching out. Have you tried plugging your Roku device into a different HDMI port or a different TV to see if this resolves the issue? Is your device connected to power using the included wall power adapter? If not, you'll want to plug it directly into the wall.