Does this happen on all movies/shows in The Roku channel or just specific titles?
Can you please provide us the following information:
-Roku device model
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.
My Roku device model is 3920x Roku Premeire, Serial # YHOOAE974325, device ID K4208A974325, software version 9.4.0 build 4200-91, and tracker ID is 25-068-528. This problem for me is only occuring with the tv series Batman on the Roku channel. Other shows are loading. The channel version is 4.2 build 3.
Correction - I just went in to play S1 E33 and it just "flashes" at me. After 3 or 4 clicks of "OK" to play, the screen locks with a picture of Batman and Robin. I hit buttons on the remote and the screen goes to a blank purple "Search" screen, but no on-screen keyboard. "Home" took me out and I was able to go back into the Roku channel but still can't resume Batman ("Batman (1943-1993)"... seems wrong for a series that ran from 1966 to 1966).