Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Sophie11
Level 8

TV series "Batman" not playing

I have been watching the TV series "Batman", but the third episode will not resume - it just goes back to the original screen.

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17 Replies
TonyR1
Level 7

Re: TV series "Batman" not playing

I am having the same problem. I watched the first 17 episodes, and no other episodes will load. When I try to load an episode, the loading word flashes on the screen then disappears. This is only happening with Batman.

jhiatus
Level 7

Re: TV series "Batman" not playing

I have the same problem

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peatmoss
Level 7

Re: TV series "Batman" not playing

Same here. Is there a solution yet?

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jhiatus
Level 7

Re: TV series "Batman" not playing

Nope.  When I stream Roku Channel from my computer there is no problem.  The episodes load.  When I attempt to watch the show on my TCL Roku tv, that's when I have the issue.  Very strange.  I'm not sure anyone from Roku even reads these posts.   

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MaryFranco
Roku Employee
Roku Employee

Re: TV series "Batman" not playing

Hi @Sophie11 @TonyR1,

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What channel do you have issues with its content? Does the issue only occur on a specific channel or all channels on your Roku device?  

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,

Mary
 

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ChrisJG
Level 7

Re: TV series "Batman" not playing

I’m having the same problem, tried your fix, but that didn’t work for me.

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ChrisJG
Level 7

Re: TV series "Batman" not playing

For me, some examples, Batman and My Favorite Martian won’t work, but The Saint and I Dream of Jeannie do work.

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TonyR1
Level 7

Re: TV series "Batman" not playing

I have tried removing and reinstalling the Roku app to no avail. 

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Sophie11
Level 8

Re: TV series "Batman" not playing

For me, This issue is specific to just the Roku channel and specifically the TV series Batman. The help information topics on Roku's website say that if the issue is with a specific show and other shows are working you should contact customer support for that channel. I see no way to contact customer support for the Roku channel so I am posting to this forum.