Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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spf
Level 7

TV buzzing

Just bought Roku Streaming Stick +.  The audio has a horrible buzzing sound. Cannot hear the programming  . If I increase the volume it does NOT increase the buzzing sound. However when I mute the TV the buzzing goes away. Help!!!

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: TV buzzing

@spf 

Thanks for the post.

Have you tried switching the HDMI ports used on the TV to see if that resolves the issue. For troubleshooting purposes, have you also tried connecting your device to another TV to see if you are experiencing the same issue?

If the issue is still not resolved, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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zanaihall
Level 7

Re: TV buzzing

I have tried troubleshooting and switching HDMI and it is still buzzing and muting the show.

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