Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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JeanieAsha
Level 7

TELSTRA TV WONT START

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My Telstra TV won't start

Was working fine last night. Blue light coming on but won't pull up app on tv

HDMI 1 won't even come up as an option! 

TRIED: Restarting unit, full unit re-set, restarting modem etc. 

Can anyone help?

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2 Solutions

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makaiguy
Community Streaming Expert

Re: TELSTRA TV WONT START

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Telstra is the tv manufacturer. You need to be contacting them.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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RokuTannerD
Level 19

Re: TELSTRA TV WONT START

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@JeanieAsha  Thanks for the note. For any Telstra devices, you'll need to contact Telstra support to report issues or request assistance. They manage their devices and support independently, and can assist you further. You can reach them here: https://www.telstra.com.au/support

 

Thanks,

Tanner

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5 REPLIES 5\
makaiguy
Community Streaming Expert

Re: TELSTRA TV WONT START

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Telstra is the tv manufacturer. You need to be contacting them.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

View solution in original post

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Anonymous
Not applicable

Re: TELSTRA TV WONT START

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@makaiguy wrote:
Telstra is the tv manufacturer. You need to be contacting them.

You could at least google it before you answer.

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JeanieAsha
Level 7

Re: TELSTRA TV WONT START

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Sorry, it's the ROKU 47QQTL - just supplied by Telstra... 

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RokuTannerD
Level 19

Re: TELSTRA TV WONT START

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@JeanieAsha  Thanks for the note. For any Telstra devices, you'll need to contact Telstra support to report issues or request assistance. They manage their devices and support independently, and can assist you further. You can reach them here: https://www.telstra.com.au/support

 

Thanks,

Tanner

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JeanieAsha
Level 7

Re: TELSTRA TV WONT START

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Thanks, but it wasn't either. Turned out to be my soundbar causing the problems. Thanks anyway!

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