Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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JeanieAsha
Level 7

TELSTRA TV WONT START

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My Telstra TV won't start

Was working fine last night. Blue light coming on but won't pull up app on tv

HDMI 1 won't even come up as an option! 

TRIED: Restarting unit, full unit re-set, restarting modem etc. 

Can anyone help?

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2 Solutions

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makaiguy
Level 20

Re: TELSTRA TV WONT START

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Telstra is the tv manufacturer. You need to be contacting them.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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RokuTannerD
Level 19

Re: TELSTRA TV WONT START

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@JeanieAsha  Thanks for the note. For any Telstra devices, you'll need to contact Telstra support to report issues or request assistance. They manage their devices and support independently, and can assist you further. You can reach them here: https://www.telstra.com.au/support

 

Thanks,

Tanner

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5 Replies
makaiguy
Level 20

Re: TELSTRA TV WONT START

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Telstra is the tv manufacturer. You need to be contacting them.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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BarneyF
Level 11

Re: TELSTRA TV WONT START

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@makaiguy wrote:
Telstra is the tv manufacturer. You need to be contacting them.

You could at least google it before you answer.

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JeanieAsha
Level 7

Re: TELSTRA TV WONT START

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Sorry, it's the ROKU 47QQTL - just supplied by Telstra... 

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RokuTannerD
Level 19

Re: TELSTRA TV WONT START

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@JeanieAsha  Thanks for the note. For any Telstra devices, you'll need to contact Telstra support to report issues or request assistance. They manage their devices and support independently, and can assist you further. You can reach them here: https://www.telstra.com.au/support

 

Thanks,

Tanner

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JeanieAsha
Level 7

Re: TELSTRA TV WONT START

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Thanks, but it wasn't either. Turned out to be my soundbar causing the problems. Thanks anyway!

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