Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Rev_evans
Level 8

TCL roku tv, Amazon prime/Netflix glitch screen

Both amazon and Netflix are doing this. I am on my roku tv so it is not an hdmi cord issue. Both apps open fine and I am able to browse selections, but when I click on a movie the screen looks like this green glitch. Audio plays but the video stays glitched. This happens no matter what I try to watch. 

i removed the apps and reinstalled them and the problem persists. 

as far as I know none of my other apps have this problem. 

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15 Replies
Rev_evans
Level 8

Re: TCL roku tv, Amazon prime/Netflix glitch screen

I did more checking and Hulu, Disney +, and all of my other apps are doing it too... 

makaiguy
Level 21

Re: TCL roku tv, Amazon prime/Netflix glitch screen

Roku only supplies the operating system for a "Roku TV". This sounds like a hardware issue that needs to be referred to the manufacturer of the set.

Roku TV Manufacturer Support Contacts:
https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
Gerneio
Level 7

Re: TCL roku tv, Amazon prime/Netflix glitch screen

@Rev_evans what did you end up doing? My roku just started having the same issue. Also a built-in roku TV

Gerneio
Level 7

Re: TCL roku tv, Amazon prime/Netflix glitch screen

Guess I might have posted too soon. Even though I had already done a power cycle with the remote, I'm guessing all this does is put it to "sleep". So what actually ended up working was going to settings, system, power, and selecting system restart. Afterwards green screen was gone from all apps. Hopefully it stays that way...

Hisense Roky TV btw.

Beckitalcott
Level 7

Re: TCL roku tv, Amazon prime/Netflix glitch screen

This is happening on our Roku stick for  Prime Video and Disney +. I have check for a software update and also uninstalled and reinstalled but it will not fix. I would love some additional suggestions. 

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Kris300
Level 8

Re: TCL roku tv, Amazon prime/Netflix glitch screen

I just did the suggested reset and so far so good...... thanks!!

2/9/21 Update: glitch is back. Has anyone had any success with getting either Roku or TCL to replace this obviously defective setup?

Thanks!

Rev_evans
Level 8

Re: TCL roku tv, Amazon prime/Netflix glitch screen

Reset the TV in settings works for me. Unfortunately the tv is doing it often. 

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JW63
Level 7

Re: TCL roku tv, Amazon prime/Netflix glitch screen

Unplug it, for maybe 5 minutes then back on, it should take care of it.

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Kris300
Level 8

Re: TCL roku tv, Amazon prime/Netflix glitch screen

Thank you - will give that a shot!

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