Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

TCL roku t.v. and home theater system not working

Surround sound only works with charter cable not any roku channels why
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13 Replies
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Level 12

Re: TCL roku t.v. and home theater system not working

Please post more information. Models of TV, receiver, how is the audio connected, etc...
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Level 7

Re: TCL roku t.v. and home theater system not working

TCL roku tv and 1000 watt RCA home theater system brand new out the box all hooked in through HDMI
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Roku Employee
Roku Employee

Re: TCL roku t.v. and home theater system not working

Make/Model #s please.

Needed information
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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Level 7

Re: TCL roku t.v. and home theater system not working

Roku streaming players that connect to your TV as well as Roku TV that have the streaming experience built in. Just connect them to the Internet, set up a Roku account, and start streaming.
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Level 9

Re: TCL roku t.v. and home theater system not working

Do you have ARC enabled?
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Level 7

Re: TCL roku t.v. and home theater system not working

Yes it is
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Level 7

Re: TCL roku t.v. and home theater system not working

Mind you that surround works on my cable and through my blue ray just not streaming
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Level 9

Re: TCL roku t.v. and home theater system not working

Not Roku's fault.
Some AV Receivers/Soundbars play nice with Roku TVs. Others do not.

I have two '17 4K Roku TVs - same brand.
One ARC HDMI works great via Vizio soundbar.

But the other is hooked up to a Yamaha AV receiver. It errors out whenever inputs are switched on the Roku TV and it attempts to decode the new stream.

Good news is a workaround exists:
Disable ARC within AV Receiver's settings, but keep CEC/System Control on (that way the volume buttons on Roku TV remote continue to control volume and power).
Keep HDMI ARC plugged in for both equipment.
Also use a SPDIF Toslink cable and set receiver to the SPDIF input.
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Level 9

Re: TCL roku t.v. and home theater system not working

Search for “hdmi arc”. You will find some solutions. One suggestion is to avoid DD+. Manuallly set audio protocol to something like DTS DD (no plus).
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