Playback Issues - Audio/Video & Power

[Miken222]

Surround sound only works with charter cable not any roku channels why

[twiceover]

Please post more information. Models of TV, receiver, how is the audio connected, etc...

[Miken222]

TCL roku tv and 1000 watt RCA home theater system brand new out the box all hooked in through HDMI

[RokuShawnS]

Make/Model #s please.

Needed information

[jadescott]

Roku streaming players that connect to your TV as well as Roku TV that have the streaming experience built in. Just connect them to the Internet, set up a Roku account, and start streaming.

[RokuDale]

Do you have ARC enabled?

[Miken222]

Yes it is

[Miken222]

Mind you that surround works on my cable and through my blue ray just not streaming

[captivater]

Not Roku's fault.
Some AV Receivers/Soundbars play nice with Roku TVs. Others do not.

I have two '17 4K Roku TVs - same brand.
One ARC HDMI works great via Vizio soundbar.

But the other is hooked up to a Yamaha AV receiver. It errors out whenever inputs are switched on the Roku TV and it attempts to decode the new stream.

Good news is a workaround exists:
Disable ARC within AV Receiver's settings, but keep CEC/System Control on (that way the volume buttons on Roku TV remote continue to control volume and power).
Keep HDMI ARC plugged in for both equipment.
Also use a SPDIF Toslink cable and set receiver to the SPDIF input.

[apodtele]

Search for “hdmi arc”. You will find some solutions. One suggestion is to avoid DD+. Manuallly set audio protocol to something like DTS DD (no plus).