Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

TCL Series 6 HDR/Dolby Vision Green Screen

I have TCL 65R625. For months now (pre-dating 9.4 update on this TV), any time I try to play HDR/Dolby Vision content the screen immediately freezes as a green screen with black lines through it.  Occasionally, it will just buffer forever without actually playing.  When I can get it to work, there is a visible snow to the picture.  Usually a system restart or factory reset will stop the issue in the short term, but it always comes back within a day or so.  Is this issue widespread or should I try to use extended warranty to return the TV (bought about a year ago from Best Buy)?

3 Replies
Level 7

Re: TCL Series 6 HDR/Dolby Vision Green Screen

I am having this same issue.

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Level 7

Re: TCL Series 6 HDR/Dolby Vision Green Screen

Same issue I noticed the other day. Did the system restart and it fixed it. Hasn't done it since.

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Level 7

Re: TCL Series 6 HDR/Dolby Vision Green Screen

Same issue. Bought this TV a couple months ago. Very upsetting as this was a big reason for buying it. I also factory reset several times, after which it works again for a day or two, and then back to the green screen.

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