Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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beckerthorne
Level 7

TCL Roku TV stalling/stuttering/jittery (etc) all of a sudden

Have had this TCL Roku TV since April without any issues until yesterday. All of a sudden everything stalls and stutters (Netflix/YouTube/Prime and even live local channels from the antenna). I know it is not the internet because the local channels do the exact same thing and they do not use the internet. 

The only time it does not have this issue if we use an external player (PS3/4 or BlueRay Player).

I checked the software update and it is the most recent. Tried Factory Rest (twice) with no luck. Disconnected from Network and just tried antenna channels, same issue with stuttering. 

Roku TV C102X

TCL model 65s421

Software Version 9.3.0 Build 4194-93

 

 

Please help. Thank you. 

 

24 Replies
literallyneil
Level 7

Re: TCL Roku TV stalling/stuttering/jittery (etc) all of a sudden

I have two TCL Roku TVs and am having the same issue. Basically unwatchable using the built-in Roku all of a sudden.

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jasonsmiths
Level 7

Re: TCL Roku TV stalling/stuttering/jittery (etc) all of a sudden

Thank you so much for this. I was into this issue and tired to tinker around to check if its possible but couldnt get it done. Now that i have seen the way you did it, thanks guys
with
regards

 

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Bbjames84
Level 7

Re: TCL Roku TV stalling/stuttering/jittery (etc) all of a sudden

I'm having the same issue and it just started today. Video seems fine but definite audio issue. Across multiple apps. Not happening on other devices

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joedrum414
Level 7

Re: TCL Roku TV stalling/stuttering/jittery (etc) all of a sudden

Same issue here.  First happened on Friday 11/6/20, and was ok for the weekend.  Now on Monday, the stuttering sound is back.  Tried rebooting internet (didn't work).  Tried unplugging TV (didn't work).  Tried System Reboot (didn't work).  Also played around with the Sound Settings with every combination, and that didn't work either.  

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beckerthorne
Level 7

Re: TCL Roku TV stalling/stuttering/jittery (etc) all of a sudden

I called TCL customer service and a tech came out to swap out the main board. The man mentioned they are seeing this more and more lately and it was because of a bad capacitor on the main board. Took 5 minutes to fix and everything has been going great since then. It has been about a month now. No issues anymore. 

I recommend calling the TV manufacturer and see if they can help out. 

HmongThao
Level 7

Re: TCL Roku TV stalling/stuttering/jittery (etc) all of a sudden

My TV stutters when I'm streaming 4k Dolby Vision videos on Apps Disney+, HBO Max and movies anywhere, the audio works fine.  Now one from TCL tech support knows what to do, apparently have no idea what's going on with the tv.  I hope it's just a software and now a hardware issue.  Are you guys experiencing this issue?

TCL 20202 6 Series 75R635 

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cjdehos
Level 8

Re: TCL Roku TV stalling/stuttering/jittery (etc) all of a sudden

Same issue here. ONLY with HBO Max though.

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gishcr
Level 8

Re: TCL Roku TV stalling/stuttering/jittery (etc) all of a sudden

Having the same issue with HBO max!  Nothing else is an issue and I hope it stays that way. 

TCL 65" Class 6-Series 65R625

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Rmel
Level 7

Re: TCL Roku TV stalling/stuttering/jittery (etc) all of a sudden

Same issue with HBO max... Unwatchable..

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