Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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josh882100
Level 7

TCL Roku TV keeps restarting

All of a sudden last night my TV started going from the red TCL/Roku screen back to black over and over again. 

I tried unplugging the TV, holding down the reset button, holding down the power button, unplugging all devices, Resetting my router and modem.

Nothing works. I was going to try the USB update but I can't find my roku serial anywhere. It's not on the TV at all. 

 

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1 REPLY 1\
RokuMary-F
Roku Employee
Roku Employee

Re: TCL Roku TV keeps restarting

Thanks for letting us know all that you've done, @josh882100.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can reach them here: support.tcl.com/us or at 1-877-300-8837.

Regards,
Mary

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