"RokuShawnS" wrote:"EnTerr" wrote:"Mendler23" wrote:
Can't really use the tv in any capacity and it seems very common.... where did the support rep go in this thread?
RokuShawnS is not a support rep per se - more of a good samaritan, so thread lightly. Your official product support for a TCL TV should be coming from TCL, from what i can tell - so contact them too/first.
Correct-a-mundo! (though I pull triple duties these days )
While I can't say much as to the status of the Hulu issue, we're aware of it and are actively investigating. We do hope it's going to be resolved in the next firmware release. As for the other crashes, we're investigating those as well. I don't have an ETA on a fix (that's almost always going to be in flux, due to the nature of the issue(s) and firmware builds).
I can also say that I don't see these issues on any of my test units, nor my home "production" units, so some of the issues are harder to pin down. In cases like these, there may be a number of factors involved, including your local internet and DNS. I know that's not a satisfactory answer for some of you, but it is what it is. I spend most of my nights on production firmware trying to reproduce the issues you're reporting, mostly to no avail (all channels are working flawlessly for me, on every unit I have).
I'm monitoring this thread, and comparing it with our beta team tests as well. I just don't have any answers for you as of yet.
C. Shawn Smith