Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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ukfigs
Level 7

TCL Roku TV and Netflix Buffering

Get continual buffering on Netflix on TCL 6 series Roku TV , hangs at various levels and I get the "sorry cant play this at this time message" occasionally. Have tried all of the web suggested fixes (reboot, reinstall, unplug etc.),with no effect. Does not happen on any other channel (youtubeTV, amazon, HBO, roku etc.). TV is on 5ghz network with excellent signal strength and around 90 mbps internet speeds (netflix app only show 25 mbps). Plugged in a firetv stick to one of the hdmi ports on the TV with a wifi connection to the same 5 ghz channel and get no buffering on that netflix app and the app shows the 90 mbps internet speed. This buffering appeared to start a couple of months ago and is obviously something to do with the roku/netflix implementation on the TCL TV. I have emailed support with zero response to date and would like to get this resolved as the selection of the roku TV was to make life simpler for the family (no input switching, one controller etc.).
Appreciate any advice on any solutions.
Thanks
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1 Reply
Community Manager
Community Manager

Re: TCL Roku TV and Netflix Buffering

Thanks for the note here. In general, if you are experiencing an issue that only affects one channel, it's likely something that the channel provider will need to address. Have you reached out to Netflix support to request additional assistance? 

We'd also recommend following up with the TV manufacturer directly to report the issue and request additional support. You can reach TCL directly here: https://support.tclusa.com/contact-us?contact_query=Please%20enter%20your%20question

Please keep us posted if there are any other questions we can help answer for you. 

Thanks,
Tanner
Tanner D.
Roku Community Manager
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