Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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ChrisCEB
Level 8

TCL Roku TV 65C807 no longer functioning with either Netflix or Amazon Prime

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Both Netflix and Prime load without problems but after program is selected it will run for a very short while and then return to the Home Screen!

Everything else works just fine, OTA YouTube TV, regular YouTube, Kanopy, PBS Passport, NBCNews , Music streaming etc. Problem started with Amazon Prime a few weeks ago and has steadily worsened until it is totally useless. Netflix didn't act up until a day or so later but also now useless.

Tried deleting and reloading Netflix App, no help. Fitted an old Fire Stick to HDMI 2 and both Netflix and Amazon Prime work perfectly. All Apps and Roku itself on latest updates. Help!

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renojim
Community Streaming Expert

Re: TCL Roku TV 65C807 no longer functioning with either Netflix or Amazon Prime

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When you removed and added Netflix did you restart the TV from Settings->System->Power->System restart between removing it and adding it?  If not, you didn't accomplish anything.

Roku Community Streaming Expert

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ChrisCEB
Level 8

Re: TCL Roku TV 65C807 no longer functioning with either Netflix or Amazon Prime

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Thanks again, that did the trick. It also cleared the Amazon Prime issue at the same time so presumably it needed that system restart all along. Much appreciated.

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3 REPLIES 3\
renojim
Community Streaming Expert

Re: TCL Roku TV 65C807 no longer functioning with either Netflix or Amazon Prime

Jump to solution

When you removed and added Netflix did you restart the TV from Settings->System->Power->System restart between removing it and adding it?  If not, you didn't accomplish anything.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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ChrisCEB
Level 8

Re: TCL Roku TV 65C807 no longer functioning with either Netflix or Amazon Prime

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Thanks, will try again using that system restart.

 

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ChrisCEB
Level 8

Re: TCL Roku TV 65C807 no longer functioning with either Netflix or Amazon Prime

Jump to solution

Thanks again, that did the trick. It also cleared the Amazon Prime issue at the same time so presumably it needed that system restart all along. Much appreciated.

View solution in original post

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