Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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qahirpopat
Level 7

TCL Alto Sound Bar stops working when switching streaming services

Hello,

 

I am having issues with my sound bar, especially when I switch to any of the streaming services I use. The sound bar will often cut out (especially after skipping TV intros or selecting a new show). I initially thought that it was because the sound bar was switching to Dolby (the issue seems to be worst on HBO Max) but cannot seem to figure it out.

 

Any help would be much appreciated! The sound bar is either the TCL Alto 6 or 8

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee

Re: TCL Alto Sound Bar stops working when switching streaming services

@qahirpopat

Thanks for the post.

Can you please clarify what Roku device you are using and how you are connecting your home theater setup?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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qahirpopat
Level 7

Re: TCL Alto Sound Bar stops working when switching streaming services

Thanks Danny! I am using the TCL Alto 6+ connected to the TCL 55" 6-SERIES TCL ROKU TV via HDMI cable.

 

Hope that helps. I appreciate the help!

Qahir

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