Playback Issues - Audio/Video & Power

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pradetsky
Level 7

TCL 55us5000 screen issue

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Dark Vertical Section on tcl 55us5000Dark Vertical Section on tcl 55us5000

Was wondering if anyone has experienced this issue before, and if it's fixable? A Dark Vertical Section on our tcl 55us5000 has started to appear. I've reset it back to factory settings, but it's still there... Anyone know of a fix and if it's worth repairing? TV is out of warranty... Thanks in advance!

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RokuDanny-R
Roku Employee
Roku Employee

Re: TCL 55us5000 screen issue

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@pradetsky 

Thanks for the inquiry.

This would appear to be a hardware issue. Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach TCL support here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: TCL 55us5000 screen issue

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@pradetsky 

Thanks for the inquiry.

This would appear to be a hardware issue. Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach TCL support here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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