Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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eskim0f0
Level 7

TCL 55R615 Random shut offs

Just got this TV from Best Buy a few months ago. I get random shutoffs while watching 4k Netflix shows. I have updated to latest 8.2 and am connected via ethernet, so loss of connection isnt a problem. I stream at 15Mpbs while in 4k. It also happens while using Youtube. 

any one else have the same issue
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2 Replies
TechieWill
Level 7

Re: TCL 55R615 Random shut offs

I've had the same issue after 8.2, bought my TV from Amazon. Had happened three times so far while connected to my PC over HDMI at 4k.
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egmadayag
Level 7

Re: TCL 55R615 Random shut offs

I just bought a TCL 55r615 yesterday from Best Buy. The TV has been on all day, l ike most TVs on the weekend. I connected my PS4 Slim to it. Current'y it's downloading Spider-Man. Since doing this I've been experiencing my TV randomly shutting off. This happened while watching on the YouTube and Netflix App. Any and all help will be appreciated.
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