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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Pigdee
Level 7
‎08-02-2020 08:08 AM

System constantly restarting

I cannot watch TV because my system keeps restarting to the roku home screen. I have unplugged it,  re-initialized it, rebooted the router,  changed to a different HDMI port and checked for updates with no luck! Now what?  This is 1 of 2 newer units in the house.

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makaiguy
Level 20
‎08-02-2020 08:55 AM

Re: System constantly restarting

Some random thoughts:

Does this happen on any particular channels, or does it make no difference what channel you're on?

Any chance that the Home button on your remote is stuck in a partially depressed condition that is making intermittent contact?

Also you can remove the batteries from the remote for a while and see if the problem keeps happening.  This should help narrow down whether the problem is in the Roku unit itself, or just the remote.

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