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Pigdee
Level 7
‎08-02-2020 08:08 AM

System constantly restarting

I cannot watch TV because my system keeps restarting to the roku home screen. I have unplugged it,  re-initialized it, rebooted the router,  changed to a different HDMI port and checked for updates with no luck! Now what?  This is 1 of 2 newer units in the house.

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makaiguy
Community Streaming Expert
‎08-02-2020 08:55 AM

Re: System constantly restarting

Some random thoughts:

Does this happen on any particular channels, or does it make no difference what channel you're on?

Any chance that the Home button on your remote is stuck in a partially depressed condition that is making intermittent contact?

Also you can remove the batteries from the remote for a while and see if the problem keeps happening.  This should help narrow down whether the problem is in the Roku unit itself, or just the remote.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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