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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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BRJ1
Level 7
‎04-20-2020 05:19 AM

Suddenly my Roku is talking and I don't know how to shut her up...

I'm not sure what I pressed in settings, but suddenly my Roku is talking me through every step. Please tell me how to turn her off.

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4 Replies
atc98092
Level 21
‎04-20-2020 05:57 AM

Re: Suddenly my Roku is talking and I don't know how to shut her up...

Pressing the * button four times rapidly will turn the voice guide on and off. You can disable it completely in the settings menu.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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BRJ1
Level 7
‎04-20-2020 06:51 AM

Re: Suddenly my Roku is talking and I don't know how to shut her up...

Thank youuuuuu!!!

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ann88fan
Level 7
‎04-21-2020 04:09 PM

Re: Suddenly my Roku is talking and I don't know how to shut her up...

How do I disable her in the settings menu?

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atc98092
Level 21
‎04-21-2020 04:34 PM

Re: Suddenly my Roku is talking and I don't know how to shut her up...

@ann88fan wrote:

How do I disable her in the settings menu?

Look in the Settings menu for Voice Guide. In that menu will be an option to disable it. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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