I’ve tried everything and I can’t get past this message: “Resolution mismatch! Change device’s resolution” on my streaming stick. I’ve tried resetting and turning the power on/off. Roku was playing just fine, then suddenly stopped and this message came up. What do I do?
"Resolution mismatch! Change device’s resolution” message is generated by your tv, not your Roku. It indicates the Roku is sending a signal in a resolution your tv cannot handle.
If that's the case, when you restart the Roku by pulling the power plug for a few seconds then plugging it back in, you should see the normal "bouncing letters" Roku startup screen, but lose your picture when it tries to load the home screen.
I'd suggest trying the Roku on a different TV if one is available, especially if it has a working Roku. If it comes up okay there, go into Settings > Display type and change the Roku to the actual resolution of the problem set instead of the "auto detect" setting. When you get to the countdown screen click on the "yes" option to lock in this resolution. Now move the Roku back to the first set and see if it works.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking " Accept as Solution.".
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