@RickN167 I did just get an e-mail from customer support after PMing Danny. They are going to send me a new USB adaptor. So we ill see if that works, fingers crossed. My husband does prefer the Roku over firstick so we are still hanging in there. Good luck to ya.
Sadly I do not think a new power supply will fix mine. I tried it with the power supply from our other Roku with the same results. Not sure what we are going to do now but I have had 2 out of 3 Roku fail on me and can not see wasting money on another one.
I have been telling my family and friends about them and now are having to tell them about our problems with them. Looking at some of the other threads it seems to be a known issue so I do not hold out much hope.
As stated previously in this thread, if you are still experiencing an issue with insufficient power issue and are plugged into a wall outlet, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
OK I am tired of the run around. They tell me to send my old Roku in, but do not give me an address to send it to. I ask repeatedly for the address and get several replies. None of which tell me where to send it. 2 out of the 3 Roku we have bought have died and now they can not get their support act together. I am done and am telling my friends and family why.