Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Smiceli1988
Level 7

Subwoofer made soundbar worse

Hello,

I’ve had the Roku soundbar for about a week and am very pleased. Today, the subwoofer arrived and I connected it without issues via the supplied instructions. Upon starting TV though, I was very unhappy with the sound...it sounds like everyone on screen is in a fish bowl, or talking through glass. Super muffled and almost echo-y. 

There were no errors during setup and the addition of the subwoofer did not inadvertently change any of the sound bar’s settings.

Any help would be appreciated because the subwoofer will be going back if not resolved.

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