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Level 7

Stumble while in a particular app

Hello, recently, the wiki started to stumble (like a quick disconnect of signal) in apps where commercials are played. So NBC app, Sling-TV, and others. It didn’t happen in Netflix, Hulu (no commercials) or Paramount + (because I have no commercial options, I am guessing). 

have you guys seen this? The stumble is a annoying and it does it before cutting out programming to play commercials. It also happens during commercials. It will stumble upon return to programming. But then nothing happens until it is time for commercials. 

I don’t know what else to call it, but it seems to stumble out of the Chanel for a split second. Thanks in advanced for the help. 

Gerry LP

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Community Streaming Expert

Re: Stumble while in a particular app

Is this "stumble" a brief black screen that occurs when going into, out of, or between commercials?

I think you're seeing the effects of commercials being sent at a different screen resolution and/or frame rate than the program you are watching.   When this happens the Roku/TV combination must reset itself to accommodate the change, but this is not instantaneous and can result in a brief black screen on some Roku/TV combinations.

You may be able to eliminate this by changing your Roku display parameters:

Go into Settings > Display type and change the Roku to the actual resolution of your TV instead of the "auto" setting.  When you get to the countdown screen click on the "yes" option to lock in the change.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

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