Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Jaredt
Level 7

Stuck on loading screen with frozen circle

My roku express was working fine until last night. It reset itself then got hung up on the Roku loading screen with the white circle. Tried multiple things to fix it and nothing worked (switched HDMI, unplugged from wall for an hour etc). I even tried the factory reset which seemed like a regular reboot and still got hung up on the loading screen. I held the reset button for 10 seconds and 30 seconds but the Roku would always reboot after I held the button in for like 5 seconds with the same result. 

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4 REPLIES 4\
atc98092
Community Streaming Expert

Re: Stuck on loading screen with frozen circle

The factory reset requires pressing the reset button a minimum of 30 seconds, regardless of what's happening on the screen. You might try it again, making sure it's at least 30 seconds. 

Dan

Roku Community Streaming Expert

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Jaredt
Level 7

Re: Stuck on loading screen with frozen circle

I did it 3 times for 30+ seconds. All the same results. Light starts blinking around ~5 and ~15 seconds in but still loading screen with circles still there after all the 30+ second factory resets. 

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atc98092
Community Streaming Expert

Re: Stuck on loading screen with frozen circle

I wonder if you had some sort of power spike. Since it won't factory reset, my guess is it's defective for some unknown reason. If it won't reset, I don't think there's anything further that you can do. 

Dan

Roku Community Streaming Expert

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If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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Jaredt
Level 7

Re: Stuck on loading screen with frozen circle

My father in law who lives a mile away lost power last night during a storm but we never lost power and we were watching Hulu until it reset and wouldn’t boot up. 

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