Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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JerryGoodman
Level 7

Stuck on home screen / No signal

Hello,

Fyi, I am a sat TV engineer 

My stick + decided not to respond to the remote and was stuck on home page. 

1) Replaced batteries. No change

2)tried mobile app. No response.

3)unplugged stick from Samsung  TV. Noticed fairly warm. Cables checked. 

4) re plugged. " No signal check cable, etc. " message on screen. Will not reboot to home screen. Steady White led on stick. 

5) WiFi checked and it is OK. 

Please advise. 

Jerry Goodman 

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5 REPLIES 5\
RokuDanny-R
Roku Employee
Roku Employee

Re: Stuck on home screen / No signal

@JerryGoodman

It looks like the first thing we need to resolve with your post is getting your device visibly on your TV. Have you tried using another HDMI port on your TV?

For troubleshooting purposes, have you tried connecting the device to another TV to see if you are experiencing the same issue?

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Vhugo1124
Level 7

Re: Stuck on home screen / No signal

my roku cut off last night and won't respond today

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RokuKariza-D
Roku Employee
Roku Employee

Re: Stuck on home screen / No signal

Hey @Vhugo1124

Thanks for posting here in the Community!

Could you tell us specifically about the issue you're running into? If by chance you're getting a 'No signal' message as this thread's title says, we would recommend trying the steps provided by @RokuDanny-R above. 

You can also visit this Support article for more troubleshooting steps: What should I do if I cannot see the video from my Roku® streaming player on my TV?

With more information, we can assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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IkeOTA
Level 7

Re: Stuck on home screen / No signal

I have the same issue.  Stick + stuck on Home Screen and very warm to touch. Happens at least once a week. I have to remove for 30sec and reinsert to get it to work.  Please advise. 

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renojim
Community Streaming Expert

Re: Stuck on home screen / No signal

@IkeOTA, if it's an overheating issue you can try the free HDMI extension cable:

https://my.roku.com/hdmi

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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