Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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marilyn_12
Level 7

Stuck on Roku Landing Page

For the last 2 days, my Roku 3 page is stuck at the "Roku" landing page. I've troubleshooted every option - my wifi connection is fine, rebooting does not work, unplugging and plugging back in doesn't work. I can't get past the tapping "k" page and get to the Home page.  Is it time to get an updated device?  

I tried to search for a current topic but the threads I've seen doesn't quite match what I'm encountering.

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renojim
Community Streaming Expert

Re: Stuck on Roku Landing Page

If you have an SD card inserted, take it out.  If not, it may be time to perform a factory reset.

https://support.roku.com/article/208757008-How-to-factory-reset-before-returning-selling-or-gifting

Basically, find the pin hole in the back and insert a paperclip or something similar and press the button for no less than 30 seconds (ignoring anything happening onscreen).

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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