Playback Issues - Audio/Video & Power

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kstevens920
Level 7

Streaming stick randomly shuts down

Lately we have been having this issue - the steaming stick works perfectly well and then suddenly the video and audio freezes, and then the machine shuts down, and we see the Roku loading screen. Any idea why this might happen and how we can fix it?

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renojim
Community Streaming Expert

Re: Streaming stick randomly shuts down

Are you using the power adapter that came with the stick?  Does it happen in all channels or just one particular one?

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