Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Streaming stick+ (3810X) locks up

Today is 3/11/2018, I purchased it on 3/10/2018. I purchased the streaming stick+ so I can move my Roku 3 to another TV. I've used the Roku 3 for many years and it has never given me a single issue, but the better specs of the stick+ seemed worth buying. 

The whole story:
Last night I plugged it into my TV, and I'm powering the stick+ with a 120V outlet to make sure adequate power is provided. Once it turned on, I could see the dancing Roku...but after that the issues began...the screen went black for several minutes. I thought "this things happen sometimes" and unplugged from the power source, and tried again...same thing. I repeated this five times and it happened every time. I did notice the stick+ light blinking like this ++_____++_____++_____++____, and if I pressed the buttons on the remote it would look more like this ++___++++++___++++_+++. So the remote signal was reaching the stick+ but the stick+ was unresponsive. I finally got fed up and moved the stick+ from HDMI1 to HDMI2 (My Roku 3 has been on HDMI1 for many years as it was the only device connected), and I finally got to the Language selection screen! Elated, I happily proceeded with the setup of my language (English), Wi-Fi via 5GHz 802.11ac (Netgear R6200), and firmware update....only to become unresponsive once again *sigh*. I thought "well it was a new firmware update, these things sometimes happen", so I unplugged and replugged it and that did fix it. I was finally on the home screen! My Roku 3 channels (148 of them) began downloading. After all of this frustration I finally felt excited once again. Buuut it continues to randomly completely lock on me, and I must unplug it to restore functionality. I don't understand how the less powerful Roku 3 worked flawless for many years, but the more powerful stick+ can't work on day 1. Another thing is when I run the check for updates, it spins non-stop and never returns with "Your Roku is up-to-date". I can press the home button to exit the search, but it becomes unresponsive again.

Short version (TLSmiley Very HappyR)
Stick+ became unresponsive on day 1, through the setup process, and continues to become unresponsive.

I already HATE the new controller, and now with these software issues I'm wondering if I should return it for a different device. I mostly want to stay with Roku because it is the only agnostic choice, but if it won't work as expected then I can't keep it. 

If anyone knows what the issue is, please let me know!
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2 Replies
Level 7

Re: Streaming stick+ (3810X) locks up

I just purchased a streaming stick and it froze when it got to the network login. Remote would not navigate keyboard. I returned it and bought a Streaming Stick Plus.
Same problem. I'm connecting to visio TVs that i have working fine with a ROKU Stick and a ROKU Ulta.  They seem to pair OK, but just freeze up.

Any ideas??
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Level 10

Re: Streaming stick+ (3810X) locks up

The double blinking LED indicates an issue connecting to the wifi.

Try moving the router, or getting an HDMI extender.
C. Shawn Smith
Community Liaison

The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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