Playback Issues - Audio/Video & Power

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Level 7

Streaming Stick+ slow

I've had aR Streaming Stick+ (#3810x) for about two years, and it has worked great until recently. In the last two months or so, the software on it has gotten very laggy and/or unresponsive.

Moving between apps takes several seconds after pressing the button on the remote. If I manually restart, it fixes it for a while. Often (once a day, every other day?) It will crash and reboot on its own.

I haven't changed anything in the setup.

Any ideas what's wrong?

Thanks

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1 Reply
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Roku Employee
Roku Employee

Re: Streaming Stick+ slow

@okimotor 

Thanks for the inquiry.

How is the signal strength of your wireless network, this can can be found in Settings > Network > About. Have you tried restarting your wireless network to see if that helps resolve the issue?

Check out some wireless troubleshooting tips here: Tips for improving the wireless connection to your Roku® streaming device

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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