Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Rms07d
Level 7

Streaming Stick powered on but TV does not recognize.

Hello any help is appreciated. I am having problems with Roku Streaming Stick+.

TV’s will not recognize the device is in even when it is fully powered on and light is on. Have tried multiple tvs and inputs. 

Tried a hard reset holding the reset button for 10-20 seconds. No response and no blinking light. 

Is it a broken stick? 

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7 REPLIES 7\
RokuKariza-D
Roku Employee
Roku Employee

Re: Streaming Stick powered on but TV does not recognize.

Hello @Rms07d

Thanks for letting us know about the issue you're experiencing.

Have you made sure that the input (sometimes referred to as source) matches the one to which you have the Roku stick connected? Please reply here with the serial number/device ID of the affected Roku device as well. It can be found at the back of the stick. 

Keep us posted. We'd love to help you out.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Streaming Stick powered on but TV does not recognize.


@Rms07d wrote:

Tried a hard reset holding the reset button for 10-20 seconds. No response and no blinking light. 


Factory reset via the reset button requires at least a 30 second button push.  Short of that you haven't changed anything.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Rms07d
Level 7

Re: Streaming Stick powered on but TV does not recognize.

Yes have made sure to have correct input and source on the TV.

Serial number is 225068845721

Model # is 3810X

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Rms07d
Level 7

Re: Streaming Stick powered on but TV does not recognize.

Tried again with holding reset button longer for about 1 minute but still no change. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Streaming Stick powered on but TV does not recognize.

Thanks for the update, @Rms07d

Could you also provide us the make and model of your TV? 

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Rms07d
Level 7

Re: Streaming Stick powered on but TV does not recognize.

TV is a Vizio D39hn-E0

 

Thanks for the help 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Streaming Stick powered on but TV does not recognize.

@Rms07d

I apologize for the delay in response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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