Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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lisitpc
Level 7

Streaming Stick+ Slow Boot issue

I recently had to reinstall the Streaming Stick+ on my LG TV.

Before it worked fine but now whenever the TV is turned on, the bouncing ROKU appears for a long time, then the screen goes black and finally the Roku menu appears. It works fine after that. It used to boot up instantly.

I have tried different HDMI ports and a factory reset but it did not fix it.

Is this an indication that the ROKU hardware is failing, or does it point to something wrong with the TV USB port?

Thank you.

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8 Replies
Strega
Level 12

Re: Streaming Stick+ Slow Boot issue

If you plug it into to the USB/AC power supply instead of the TV, then it won't get shut down when the TV is turned off.  Then it will be instantly available.

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lisitpc
Level 7

Re: Streaming Stick+ Slow Boot issue

I'll try that. That would indicate there is something wrong with the USB port on my TV. It always kept it powered it on before.

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StreamerUser
Level 16

Re: Streaming Stick+ Slow Boot issue

I've never seen a Roku streamer that "boots instantly" - they always have to do the standard boot process (check internal hardware/software, detect/check connected devices/configuration etc), which depending on model, connected device/configuration, and # of apps, takes between 15-30 seconds (changes in firmware, connected device, and configuration can/do affect boot time to Home)

The only way it can "boot instantly" is if its already booted - which requires it be independently powered from the TV/AVR - if you are using a TV/AVR's USB port, that is rarely going to be the case (almost always, the USB port powers on with the TV on, and off with the TV off).

If you want the Roku to be "instantly available", then you need to have it powered by an always on USB connection (e.g. via the wall adapter).

With an LG TV, its possible you enabled its "Quick Start+" setting, which makes the TV itself come instantly on, revealing the boot process of the SS+,whereas otherwise the TV itself has a longer boot process (masking the SS+'s boot process powered by one of its USB ports).

 

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lisitpc
Level 7

Re: Streaming Stick+ Slow Boot issue

Thanks for your reply.

I tried it with the LG QuickStart feature both on and off and it made no difference.

The only thing that makes a difference is not using the USB port on the TV.

The TV USB port has power. I'm thinking it does not have a enough power because it has a short.

It's not that I want instant on, I just want it to work as before. It didn't have the bouncing logo before except when updating.

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Strega
Level 12

Re: Streaming Stick+ Slow Boot issue

Do you mean that you were manually updating it?  I haven't seen a bouncing logo in a VERY long time. (When I first plugged it in, I guess.)  Rokus are supposed to update when they are not being used.

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lisitpc
Level 7

Re: Streaming Stick+ Slow Boot issue

No, I mean when it restarted. I guess I was assuming it was restarting because of an update.

I rarely saw the bouncing Roku before. Now it does it every time when the USB port on the TV is used.

 

 

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makaiguy
Level 20

Re: Streaming Stick+ Slow Boot issue

Perhaps there is a setting on the TV that determines if the USB port remains powered up or shuts down with the tv - or maybe more than one port, one that shuts down and another that stays powered.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
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  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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lisitpc
Level 7

Re: Streaming Stick+ Slow Boot issue

There's only 1 USB port.

If there's a USB setting on the TV, I can't find it.

Funny thing is the port works, I tried it with my phone, and it was charging. I guess just not enough power. If the output power is too low, perhaps it causes that phenomenon.

I'm thinking the board on the TV is shorting out.

I guess it's over to an LG forum for me.

Thanks very much for your insight, it was very helpful.

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