Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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OcalaGuy
Level 7

Streaming Stick + Audio

I just purchased a Roku Streaming Stick+ | 4K/HDR/HD Streaming Player and I'm having a problem with the audio. 

When a video is played, like a movie from a site, the audio volume is very loud. The volume control on the Roku remote and the TV remote control show the volume level bar moving up and down but the volume remains the same, Loud.

If I go to the setup on the Roku device and set the volume to medium and low, the Roku remote and TV remote still do nothing. I can lower the volume to zero and the audio remains the same, Loud. 

I have done a restart and it does the same. Any clues as to whats going on?
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