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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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humidmidwest
Level 7
‎06-18-2021 01:39 PM

Streaming 1 hour behind

How do you fix this issue,  when I live stream HULU,  it's one hour behind and not live.   Example, the 5 o'Clock news is whatever was on at 4pm.   I've checked my settings and I'm in the correct time zone.  I've never had this issue before.   I did the factor reset and that didn't work either.  

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2 REPLIES 2\
makaiguy
Community Streaming Expert
‎06-18-2021 09:04 PM

Re: Streaming 1 hour behind

Might you be connecting to the internet via a VPN server located in a time zone one hour west of your current location?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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humidmidwest
Level 7
‎06-19-2021 05:52 AM

Re: Streaming 1 hour behind

Fixed the issue, replaced the unit with an Amazon stick.   Hey if Roku doesn't provide any live customer service, I'll find another company who does.   

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