Playback Issues - Audio/Video & Power

[Mamakin4]

New Streambar and old Panasonic Plasma TV.

EVERY time that I shut the Roku down (in order to watch regular antenna TV)...I must troubleshoot that HDCP Error screen and unplug the device and tv and remove HDMI cables. Then it works again until I switch back to TV.

I've gone into Roku display settings and have it set to 720. Suggestions to fix?

Thanks!

[RokuDanny-R · Accepted solution]

@Mamakin4

Thanks for the inquiry.

For troubleshooting steps regarding the HDCP error you are seeing, visit our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?

Thanks,
Danny

[Mamakin4]

Thanks, but the troubleshooting steps I've taken (unplugging everything) are from that page and do not last once the TV is used without the Roku. It seems ridiculous to have to do this every time I want to use the Roku. I've switched HDMI ports and tried a different cable.

Is my new Streambar defective, will it even work with a plasma TV or should I return it? Thank you!

[madjed]

Hello, We are considering purchasing the new Soundbar and our TV is a 2013 Panasonic Plasma.  Saw your question.  Did you ever receive a response or were you not able to use the Soundbar on your TV?  Don't want to purchase if it isn't going to work on our Panasonic TV.  Thank you.