Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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artw
Level 7

Stream stop

Anyone having problems with Roku stop streaming while watching a show on all apps? Once it stops I can't get into other apps, have to unplug the steaming stick.

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2 Replies
Bill79
Level 7

Re: Stream stop

Had the same problem yesterday. Have had it several times. The ROKU device gets hot.

Bill S

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RokuDanny-R
Roku Employee
Roku Employee

Re: Stream stop

@artw @Bill79 

Thanks for the posts.

Can you please provide more information regarding the issue you are experiencing? Does this issue happen on specific channels? What Roku device are you using? 

Please be aware that it's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help.

For more information visit our Support page here: What should I do if the red light is on or I see a “Your device is overheating” warning?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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