Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Stopped working. Doesn't see my network and it cycles power every few minutes.

We watched a movie last night but Roku started getting wonky late at night like, slow response, some channels not being accessible.  I unplugged the HDMI and power connections and let it sit overnight.  Tried it tonight and it doesn't see our wireless internet and it cycles power about every 5 minutes.  Tried multiple TV's, tried it directly under the router, tried a router reset, and eventually did a manual, hard reset on the stick.  Nothing helps.  I also tried manually entering the SSID without success.  I'm thinking it died just after midnight last night.  

Any ideas?

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11 Replies
Level 18

Re: Stopped working. Doesn't see my network and it cycles power every few minutes.

Sounds borked which Model# how old?

Did you throw up on it?

---A problem clearly stated is a problem half solved---.
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Level 7

Re: Stopped working. Doesn't see my network and it cycles power every few minutes.

Nope, didn't throw up on it.  It's an express, about a year and a half old.  

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Level 18

Re: Stopped working. Doesn't see my network and it cycles power every few minutes.

Id try a Factory Restart again Make sure you hold it in a good 30 seconds.

---A problem clearly stated is a problem half solved---.
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Level 7

Re: Stopped working. Doesn't see my network and it cycles power every few minutes.

Thanks for the suggestion.  I tried it but there's no change.  Also, when I try to select a network (no networks found) the dialogue box says that my wireless MAC address is all O's.  

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Level 18

Re: Stopped working. Doesn't see my network and it cycles power every few minutes.

Probably borked its time to upgrade anyway.

There have been reports of the power supply for those to go south.

But I dont think thats your problem.

---A problem clearly stated is a problem half solved---.
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Level 7

Re: Stopped working. Doesn't see my network and it cycles power every few minutes.

Yep, that was my guess after messing with it for an hour, doing the same things over, and over and over....

Now I have to decide... Roku?  Firestick?  Get another Express (I don't have 4K TV)?  Decisions, decisions.  

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Level 21

Re: Stopped working. Doesn't see my network and it cycles power every few minutes.

The all 0s MAC address is a bad sign, but if you have another USB power adapter/charger lying around that can supply at least 1 Amp, give that a try.

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Level 7

Re: Stopped working. Doesn't see my network and it cycles power every few minutes.

Thanks!  I tried a 2 amp supply, still no network, still all O's, still resets.  Also, there's a dim light on the front of the stick that flashes twice quickly, then goes dark for a couple of seconds. When it cycles power it stays on steady, for a few seconds, and then resumes the periodic flashing.  So many things I never noticed about the device when it worked.  

 

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Level 18

Re: Stopped working. Doesn't see my network and it cycles power every few minutes.

I dont have 4k either and Im on my 2nd Ultra.

I use Ethernet. I never looked back. I never have problems.

---A problem clearly stated is a problem half solved---.
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