Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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DaveNewsome
Level 7

Stop PASSING THE BUCK TO Discovery Plus

When you go into a restaurant or store and the vendor has failed at providing you with a competent product that YOU sale, you dont say well you need to go talk to the guy I buy my tomatoes from or the vender that supplies my store with faulty equipment....the customer is buying from YOU, which means YOU! Not Discovery Plus need to take charge in fixing the issue.

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StreamerUser
Community Streaming Expert

Re: Stop PASSING THE BUCK TO Discovery Plus

If you go to Walmart and buy a Roku and the Roku doesnt work right, do you demand Walmart fix the Roku? 

At best, you return it for a refund, assuming its within the return window.  Otherwise, no, of course Walmart doesnt fix or even attempt to fix the Roku that you bought through them.

(in fact, if they get enough returns/return percentage for a given product, they may give feedback/demand product changes to the manufacturer, or otherwise stop carrying the product)

The same is true for subscribing to Discovery+ through Roku Pay - Roku can cancel/etc your Discovery+ subscription that you obtained through Roku Pay, but it cant do anything about fixing the app, or addressing content issues within the app, etc - that's the entire purview of the app/service  developer/provider: Discovery+.

 

 

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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