Just bought the Ultra. Hooked it up today and sounded fine. Immediatly a firmware update was forced. Upon reboot, a popping and crackling began. Now when I stream services it is all garbled static. I've changed every setting, cords, ports, even down to removing all other close proximity devices. Factory reset....did that 3 times. Still nothing. Anyone had this issue and know how to fix it?
I had this problem and I believe I have the fix. The stem of the issue is that Roku includes a fairly inferior HDMI cable with their outstanding product that we all love. The HDMI cable that they include with all of their units is of low quality, it has little to no shielding from static electricity and other sound degrading interference. I tried all the restart and unplug tricks and they did not work for me... Then I went to Amazon and spent $12.99 on the Amazon Choice HDMI cable which includes shielding and an "earth wire" and problem solved.
Get a good, quality HDMI cable and the crackling and popping will be gone.
I too have the same problem on a new Roku Ultra. Apparently this is a common issue on various model Rokus as I see it all over the internet. Unfortunately I don't see any solutions being presented. I'm about to return this and exchange for some other streaming device. Roku apparently has no interest in fixing the issue.
I'll try to contact Roku support and see if I can get them to do something.
I was about to either call Roku to see if they would honor their warranty, or just go buy a new one and decided to go old school. I gave it a few open handed "smacks" and voila! No more cracking and popping sounds. Not sure if it's a longterm fix, but it's good for now.
I am currently having the same problem, but it comes and goes. It worked flawlessly for a month or so. But now, the static and popping. I am using a near new HDMI cable from Roku Ultra to Yamaha sound system to TV. If I unplug the Roku and shut off the sound system and disconnect and reconnect the HDMI cable, then reconnect everything and power back up, that often fixes it for a while, but next day I had same problem again. Any word or answer?
I’m having the same issue. A reboot fixes the issue, temporarily, including a soft reboot from the menu. Then the issue comes back in a day or so. So I suspect the “wack” you did only worked because you powered it off. I suspect a software issue because it’s fixed by reboot. Roku, any fix??? I own a Roku 4 and 3, and have never seen the issue there, only on Ultra.
I might have found a fix: go to settings -> audio -> audio mode and change from "auto" to "stereo", assuming you don't have a system with more than 2 speakers. After doing this, the issue has not returned yet after a number of days.
If this is really a fix, it's obviously a software bug with the automatic audio mode detection.