Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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VeronicaSan
Level 7

Static from LG TV with Roku express set up

Hi 

i just bought the Roku express and it works perfectly fine but the audio is static. When I play certain shows it sounds fine but when I am within Roku all I hear is static and then Roku shuts off when I choose certain channels. I don’t have a sound bar. What can I do? 

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Static from LG TV with Roku express set up

@VeronicaSan 

Thanks for the inquiry.

Can you please provide more information about the issue you are seeing? Is the issue happening on specific channels? Have you tried using another HDMI port on your TV as well as switching out the HDMI cable used to connect the device?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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