Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
daphnebluestrat
Level 7

Spotify freezes, music keeps playing

Recently, Spotify has begun to intermittently freeze when playing music. The music continues playing, but the screen does nothing. Sometimes it stays on the standard "now playing" screen, showing that it's partway through a given song, but not updating even when the song changes; other times the screen goes completely grey.

The music continues playing, moving on to the next song in an album/playlist as appropriate. The app no longer responds to outside control at that point (from a PC or phone logged in to the same Spotify account), or to commands from the Roku remote. Have to power cycle the Roku by unplugging it. Usually this fixes the problem, but lately it has required two or three restarts for the Roku to work again.

0 Kudos
1 Reply
makaiguy
Level 21

Re: Spotify freezes, music keeps playing

When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos