Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Andy4
Level 7

Soundbar randomly playing advertisement

I have the Roku Soundbar and it works great. But recently when it is off and the TV is off it will randomly play the audio of an advertisement. It just plays one advertisement and then is silent again. It has been happening more and more frequently. I can't figure out why this is happening or how to stop it. Anyone had this issue and know how to fix it?

4 REPLIES 4\
Ecstaski
Level 7

Re: Soundbar randomly playing advertisement

Same here. Any ideas from Roku on this issue. It woke us up this morning because we forgot to mute it last night. 

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Andy4
Level 7

Re: Soundbar randomly playing advertisement

Roku was not able to help, but I was able to figure out what was going on with mine. We had put a screensaver on and didn't know that it had ads in it. Even though the TV was off the screensaver was running and would play the ad. We changed to a different screensaver (one from Roku) and that fixed it. Hopefully that's the same thing going on for you!

renojim
Community Streaming Expert

Re: Soundbar randomly playing advertisement

What screensaver had ads?  I'm pretty sure that is against Roku policy.

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Woofbabe
Level 7

Re: Soundbar randomly playing advertisement

It just happened to me. It was very scary since I had my eardots linked through the app.

 

Why is this happening? Why is no one getting answers from Roku? They never tell you that this is some sort of feature, so either it is a bug or they have lied and didn't mention flashing random ads. 

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