Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Sound

I have no sound.

I have sound on my phone with and without headphones plugged in. 

Regular tv and cable sound fine. 

I can watch the show I picked, but can't hear a thing. 

How do I fix this and be able to go to private listening and back? It worked fine yesterday when we first installed it, and today, no sound.