Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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mghgolf
Level 7

Sound sync

Fix sound not synced with video. Been long enough. FIX IT!!!!!!!!!

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2 Replies
makaiguy
Level 20

Re: Sound sync

Several questions:

What model and model number Roku?  (Settings > System > About)

If your Roku is not a Roku TV with Roku functions built in, is your Roku connected directly to the TV or does it go through some other device first, such as an A/V receiver?

Does this happen on all channels or just specific ones?  If specific, which ones?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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RokuDanny-R
Roku Employee
Roku Employee

Re: Sound sync

@mghgolf

Thanks for the post.

Can you please specify the issue you are experiencing? Is this issue occurring on a specific channel? How are you connecting your Roku device to your TV? Are you connecting any other external devices in your setup?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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