Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Sound sync

Fix sound not synced with video. Been long enough. FIX IT!!!!!!!!!

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Community Streaming Expert

Re: Sound sync

Several questions:

What model and model number Roku?  (Settings > System > About)

If your Roku is not a Roku TV with Roku functions built in, is your Roku connected directly to the TV or does it go through some other device first, such as an A/V receiver?

Does this happen on all channels or just specific ones?  If specific, which ones?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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Roku Employee
Roku Employee

Re: Sound sync


Thanks for the post.

Can you please specify the issue you are experiencing? Is this issue occurring on a specific channel? How are you connecting your Roku device to your TV? Are you connecting any other external devices in your setup?

With more information we will be able to assist you further.


Danny R.
Roku Forum Moderator
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