Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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HekenElly1950
Level 7

Re: Sound stopped working on all apps

 
SusieB
Level 7

Re: Sound stopped working on all apps

Audio reset fixes it. Hit the Pause/Play button three times quickly.

QueenCylah
Level 7

Re: Sound stopped working on all apps

This worked  thanks 🥰Smiley Very Happy

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KimMac
Level 7

Re: Sound stopped working on all apps

I have the same issue. I have changed the settings and still nothing......for $49 a month ROKU will assist in the fix. Frustrated.

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JumpToTheMoon
Level 7

Re: Sound stopped working on all apps

Sadly, this audio reset (press play/pause 3 times) did not work for me.  I also do not see a system reset option.

332
Level 7

Re: Sound stopped working on all apps

Hi, I restarted and got the sound back.  

On the TV, the system restart was under sub-menu: power.    

home/settings/system/power/system restart

Vlmiller706
Level 7

Re: Sound stopped working on all apps

The system reset on my TV worked. Turning my tv off and on and restoring audio settings did not work before 

makaiguy
Level 21

Re: Sound stopped working on all apps


@KimMac wrote:

I have the same issue. I have changed the settings and still nothing......for $49 a month ROKU will assist in the fix. Frustrated.


How did you get to whoever wanted to charge you $49/month?  Via a web search, perhaps?   Roku does not charge for support.  There are lots of scammers out there with bogus but real-looking websites.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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K3F
Level 7

Re: Sound stopped working on all apps

Thank you!!! I had tried everything 👏🏼

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K3F
Level 7

Re: Sound stopped working on all apps


@Vlmiller706 wrote:

The system reset on my TV worked. Turning my tv off and on and restoring audio settings did not work before 


Thank you! I had tried everything 👏🏼

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